TiO · PostAnalysis · Call Centre AI

Emotional
Intelligence
for AI.

TiO Call Centre is the emotional intelligence layer for customer conversations — turning every call into actionable insight, better training, and measurable performance gains.

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The Reality
0B
customer conversations. Every day.

Customer service has been optimised for efficiency and scale. But not for understanding. You're tracking words, measuring AHT, reviewing a fraction of calls — and missing the most important thing.

See the gap →
Current tools · 2 dimensions
A single point. Positive or negative.
TiO PostAnalysis · N dimensions
A conversation isn’t a point. It’s a structure.
“fine”
CUSTOMER · 00:04:27
Resignation
Ambivalence
Suppressed Frustration
01 · The Gap

You’re drowning in data.
Missing the point.

Current tools give you two dimensions. A single point pulled from the call, called insight.

A customer who says “fine” while signalling resignation and suppressed frustration exists in multiple dimensions simultaneously. So does the agent absorbing cumulative strain.

Keywords & sentiment scores — flat, binary, context-free.
AHT, CSAT, compliance metrics — process, not human.
A tiny fraction of calls reviewed — the rest is invisible.

Escalations still surprise you. Burnout goes unnoticed.
“Polite” interactions still go wrong.

02 · What TiO Detects

Not just emotion.
The full human signal.

01
Emotion Spectrum
Not positive or negative — the precise texture of what a caller is feeling, second by second. Across 100+ languages including Arabic.
100+ Languages · Arabic SER
02
Stated vs. Felt Gap
"That's fine" can be resolution or churn risk. TiO reads the gap in real time.
Churn Risk · Resolution Flag
03
Decision-Making Signals
Anchoring on price, reacting to perceived loss — the cognitive layer before the view forms.
Cognitive Layer · Pre-Decision
04
Avoidance & Resistance
Deflection and withdrawal flagged before they become a complaint or cancellation.
Pre-Churn Signal · Early Flag
05
Agent State
Cumulative strain across a shift. Burnout has a signature. TiO reads it longitudinally.
Longitudinal · Shift-Level
06
Clinical Framework Layer
Every insight grounded in peer-reviewed clinical frameworks. Not AI chat. Science at scale.
13 Frameworks · Peer-Reviewed
Emotion Spectrum
Per second · Per call · Per agent
03 · How It's Delivered

Intelligence that slots into
how you already work.

01
Dashboard
Every call.
One view.
Zero noise.

Live and historical. Every call, every agent, every shift — distilled into a clean management layer that tells you what's happening before anyone has to escalate or explain it.

No data team required to interpret. No weekly report lag. The signal, when it's useful.
ESCALATION RISK
AVG EMOTIONAL CLARITY
AGENT STRAIN INDEX
CHURN SIGNALS TODAY
02
API Integration
No rip.
No replace.
Just add.

TiO sits on top of your existing stack. CRM, WFM, LMS, QA tools — it connects to what you have and adds an emotional intelligence layer without displacing anything.

One integration. Insight flows into every platform that already runs your operation.
CRM
WFM
QA
TiO
LMS
BI
CCaaS
03
Searchable Intelligence
Find the call
that proves
the point.

Every insight indexed. Search by emotion, agent, outcome, date, or pattern. Pull the exact call where frustration preceded cancellation — and use it to train the team.

Thousands of calls become a living library. Training builds itself.
frustration before cancellation, last 30d
Frustration 84% Agent: Lewis · 14 Mar · 4m 22s
Frustration 79% Agent: Priya · 11 Mar · 6m 07s
Ambivalence 71% Agent: Tom · 9 Mar · 3m 48s
The Platform

This is what your
calls look like
when you can hear them.

Every call scored. Every emotion charted across the full call arc. Agent and customer profiles side by side. Searchable. Trainable. Actionable.

The Emotional Journey chart alone changes how managers think about every call they review.
postanalysis-api.onrender.com
TiO PostAnalysis Platform — Emotional Journey view
Actual platform UI · Emotional Journey · Agent & Customer Profiles
04 · What This Changes

Five things that shift
the moment you can hear.

01
Stop Escalations Before They Happen
Spot frustration early — not after the complaint is filed.
02
Train with What Actually Works
Automatically surface real call examples from your own data.
→ 70% faster training builds
03
See Agent Burnout Before It Hits
Detect strain patterns early. Act before it costs you.
04
Every Call Becomes Intelligence
Thousands of calls → structured, searchable insight.
05
Works with What You Have
No rip-and-replace. A new intelligence layer on your existing stack.
TiO isn’t another analytics tool.
It’s what’s been missing.

Book a demo. We’ll show you what you’re currently missing, where performance is leaking, and how quickly you can improve it.

Reduce escalations
Improve agent performance
Unlock the real signal
Book a demo