Who we are
Talk It Out Making The World Spin Better Limited
Incorporated in England and Wales, registered number 12577239. Registered address: Spirare Limited, Mey House Bridport Road, Poundbury, Dorchester, DT1 3QY, UK. VAT: 356 6599 45.
support@talkitout.app
What this covers
This policy explains what personal data we may collect when you interact with us, how we store and handle it, and how we keep it safe. Capitalised terms have the same meaning as in our Terms & Conditions.
How long we keep your data
Text and audio data is automatically deleted after 30 days unless you choose to retain it. You will receive notifications before deletion. If you withdraw consent or delete your membership, we delete your personal data immediately. Google Firebase may take up to 180 days to complete deletion from their servers.
Third party sharing
We share only aggregated, anonymised data with third parties for business development purposes. We never share your name or email address without your consent. Our mailing list is managed via MailChimp (US-based). Data transferred to the US is limited to name and contact details.
© 2022 Talk It Out Making The World Spin Better Limited. All rights reserved. "TALK IT OUT" and the Talk It Out swirl logo are trade marks pending registration in the United Kingdom.
Data categories
| Type | What it includes |
| Member data | Contact info, name, feedback, regularity of use, messages to us |
| Transactional | Price, subscription dates, time and date of purchase |
| Usage | Sessions created, content viewed, screens accessed |
| Log data | Browser type, app version, access times, pages viewed, IP address |
| Device | Hardware model, OS version, device identifiers, network info |
| Session | Number of sessions, average length, Streaks, insights logged |
| Challenge | Completion count, last completed date |
| Marketing | Email address for service updates (soft opt-in; unsubscribe any time) |
What we never access
Nobody apart from the device owner has access to audio or transcription information from any session or challenge. We do not have access to your personal statistics — that data is protected by Firestore security rules.
Where your data is stored
Your data is stored in two Firebase systems: Firebase Auth (password, admin permissions, email, full name) and Firebase Firestore (email, full name — protected by Firestore security rules). Learn about Firestore security rules →
Corporate members
If you are a Corporate Member, your organisation's admin can access aggregated statistics only: average session length, challenge completion rates, Streak averages. Your audio and transcriptions are never accessible to your organisation.
Rights under GDPR
Access
Request a copy of all personal data we hold about you, free of charge in most cases.
Correction
Have inaccurate, outdated or incomplete data corrected.
Deletion
Request deletion of your personal data or full account. Not required where we must hold it by law.
Withdraw consent
Withdraw consent to processing at any time without affecting prior lawful processing.
Opt out of marketing
Click unsubscribe in any email, or contact us directly. Takes effect immediately.
Complain
Contact the UK Information Commissioner's Office at ico.org.uk if you are unsatisfied with our response.
support@talkitout.app — to exercise any right
Push notifications
You may opt in to mobile push notifications and opt out again at any time through your device settings.
How we use cookies
We use cookies to improve your user experience. We also use Google Analytics for Firebase to analyse how the website is used and improve our service. The information collected is mostly anonymous — site traffic, browser information, device information, language, and approximate location (IP address).
Managing cookies
Most web browsers accept cookies automatically. You can modify your browser settings to decline cookies, though this may affect site functionality. To opt out of Google Analytics tracking across all websites, visit tools.google.com/dlpage/gaoptout.
For more information about cookies: aboutcookies.org or allaboutcookies.org.
Browser guides
Cookie management instructions are available for Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer, Opera, and Safari — visit each browser's developer website for details.